Returns
You have 14 calendar days from the date you receive your order to return an item. Once your return is approved, you will be issued a store credit for the value of the item(s). Please note that original shipping costs are non-refundable.

What Items can I return?
Items must be returned in new condition with original tags, labels, and hygienic stickers attached. Products must be unworn, unwashed, and unaltered. Items marked as Final Sale (25% discount or more) are not eligible for return or exchange. Any item showing signs of wear, including stains, odor, or damage, will not be accepted and will be returned to you at your expense.

How to return an item
1. Log in to your customer account. 
2. Go to “Orders” and select the order you wish to return.
3. Click “Request Return.”
4. Select the item(s) and reason for return.
5. Submit your request and follow the provided instructions.

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping method, as we cannot issue a refund for items that do not arrive safely at our warehouse.

Damaged or faulty items
If you receive a damaged or faulty item, please contact us immediately at help@lioalingerie.com. We will guide you through the next steps.

About our store credit refunds
Once your return has been received and inspected, you will be issued a store credit that can be used on any future purchase. Store credit does not expire.

Klarna Payments
If you placed your order using Klarna invoice payments, you are still required to pay the full invoice amount directly to Klarna. Once your return is approved, you will receive store credit as your refund.

Non-deliverable or refused parcels
Orders that cannot be delivered due to an incorrect address or failure to collect from the post office will be returned to our warehouse and treated as a standard return. Store credit will be issued once received. If you refuse an international shipment from Lioa Lingerie for any reason (including customs duties or taxes), you remain responsible for the original shipping costs, any import fees incurred, and the return shipping costs. These fees will be deducted from your store credit once the return has been processed.

Need help?
If you have any questions or have received a faulty item, please contact us anytime at help@lioalingerie.com